Shipments within Canada

Orders of $250 or more delivered within Canada ship for free. Orders under $250 are subject to shipping charges of $25 but this could increase for larger items.
Orders delivered within Canada are shipped via Canada Post. Orders are processed the next business day. Customers will receive an order fulfillment notice with tracking number as soon as the package is shipped.
 
Shipments outside of Canada

Orders delivered outside Canada are shipped via DHL. Orders are processed the next business day. Customers will receive an order fulfillment notice with tracking number as soon as the package is shipped.  
 
Rates:
Shipments to USA - $35
Shipments to Ireland, UK and Europe - $50

Expected arrival date for international orders will vary by location. Most cities in the USA can expect items to arrive in 4-8 business days. For orders from Europe and UK, please allow 10—14 business days.

A customs duty may be charged to the purchaser by a local government. Loversland is not responsible for payment of this duty. By law, we cannot adjust the value of the order on commercial invoices. We must adhere to all international import/export laws. If shipment is refused, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package.
 

Return/Exchange Policy
 
In-store order return/exchange:
It is important to us that you love your purchase! If something you purchased isn’t right for you, we will happily exchange it for a different item , or offer you store credit, within 14 days. Please note that we are only able to exchange new, unworn items if tags and all original packaging are included. To complete your exchange, we require your receipt. Loversland reserves the right to refuse any exchange if the item is not fit for resale.

LINGERIE, SWIMWEAR, GIFT CARDS, SPECIAL ORDERS, BRIDAL GOWNS AND ALL SALE ITEMS ARE FINAL SALE, BOTH IN STORE AND ONLINE.
 
Online order return/exchange:
We are happy to return, exchange or give store credit, on any full price items within 14 days of receiving your online order. All items that are returned must be unworn and have their original tags and packaging. Loversland holds the right to deny returns/exchanges if the merchandise returned does not meet our return policy requirements.
The buyer must contact Loversland before return or exchange and is responsible for any return shipping costs.  Loversland is not responsible for return shipping costs, nor any duty. All sales are final after 14 days of receiving your online order.

LINGERIE, SWIMWEAR, GIFT CARDS, SPECIAL ORDERS, BRIDAL GOWNS AND ALL SALE ITEMS ARE FINAL SALE, BOTH IN STORE AND ONLINE.
 
Damaged Items:
Contact us if your item is defective and/or damaged. Please include the item name, proof of purchase/receipt, and the reason for the exchange in your e-mail. We will be in touch within 24 hours.If your item is defective, please do not send your purchase back to us or to the manufacturer without approval if there is a manufacturer’s defect, please contact us directly and we will happily facilitate a refund or exchange.